Replacement & Exchange

Last updated: January 2026

Eligibility

We accept replacement or size-exchange requests within 7 days of delivery, provided the boots are unworn, in original condition, and in their original packaging with tags intact.

Damaged or Wrong Item

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos of the item and packaging — we'll arrange a free replacement.

Size Exchange

Wrong size ordered? Reach out on WhatsApp with your order number and we'll guide you through the exchange, subject to stock availability in the requested size.

How to Start a Request

Message us on WhatsApp or email spikeinternational2026@gmail.com with your order number, and our team will confirm next steps. You can also start a request directly from an order on your Orders page once it's delivered.

Note

Spika India follows a no-refund policy — see our No Refund Policy for details. Replacements and exchanges remain available under the conditions above.